Frequently Asked Questions

A Master Affiliate is someone who manages other affiliates and earns commissions from their own referrals as well as from the affiliates they oversee. This gives them the opportunity to earn more by growing their network.

To become an affiliate, you just need an online presence, such as a website, blog, or social media account. After signing up and agreeing to the program terms, you'll get a unique referral link to share and start earning commissions.

Becoming an affiliate with Luminex is free. There are no costs to join—just sign up, access marketing materials, and start earning commissions from your referrals.

Yes, we provide a variety of customizable marketing materials such as banners, landing pages, and email templates. You can tailor these assets to better suit your brand or audience, ensuring they fit seamlessly into your website or platform.

To download creatives, follow these simple steps: *Log into your account and head to the "Offers" section. From there, select "All Offers" from the menu. *Click on your broker's name to access the available creatives. You have two options for downloading: Option 1: Choose the creative you want and click the "Download" button. This will give you the creative without the tracking link, ready for immediate use. Option 2: Click on the "Generate Tracking" option from the menu. Select your creative, and the system will create a version with your personal tracking link, which you can copy and use for tracking your referrals.

Absolutely! When you log into your account, you’ll be taken to the "Dashboard" where you can easily view your earnings for the current month and year. For a more in-depth look at your performance, you can access the "Earnings Report" section, which provides detailed insights into your commissions, conversions, and overall progress. This allows you to track your success and optimize your strategies for better results.

The Daily Activity Report provides a summary of all your account’s actions and performance for a specific day. To access the report, go to the "Reports" tab in your account dashboard, select the desired date range, and click "Run Report" to generate your results. You can also export the report to Excel for further analysis and record-keeping.

From your account, you can generate several types of reports to track your performance. Here’s a list of the available reports: Daily Report: View your account's activity and performance for a specific day. Hourly Report: Track your account’s activity on an hourly basis. Offers Report: See the performance of the different offers you've promoted. Source Report: Analyze where your traffic is coming from to understand its origins. Conversion Report: Review how many leads and conversions you've generated over a selected period. Affiliate Referral Report: Track the performance of the affiliates you’ve referred and their activity.

The Hourly Report provides detailed insights into your account’s activity for a specific hour. To access it, go to the "Reports" tab in your account, select "Hourly Report," then choose the data you want to review. After selecting the desired time frame, click "Run Report" to generate the results. You can also export the report to Excel for easy access and further analysis.

The Source Report provides detailed information on the clicks and conversions generated through the specific creatives your clients clicked on. It allows you to see how your traffic is directed to your platform and evaluate which creatives are performing the best. To access the Source Report, log into your account and go to the "Reports" tab. Select "Source Report" from the options, and then choose the data you want to analyze. Check the "Creatives" box to focus on how particular creatives are performing. After selecting your preferred time frame, click "Run Report" to generate the results. You can also export the report to Excel for easier analysis.

The Affiliate Referral Report shows the activity of the affiliates you have referred, allowing you to track their performance and your earnings from them. To access the report, go to the "Reports" tab in your account, then select "Affiliate Referral Report." Choose the desired time period and tick the "Referred Affiliate" option. Once you’ve selected the timeframe, click "Run Report" to see the affiliate's name and the commission you’ve earned from their activity.

The Conversion Report provides a detailed overview of all the conversions in your account, allowing you to track how many registrations and completed actions have occurred. To view the report, go to the "Reports" tab in your account and select "Conversion Report." From there, choose the data you want to view by clicking on the "Options" header. You can then click on the "Goal" option to differentiate between registrations and conversions. After selecting your preferred time period, click "Run Report" to generate the findings. To further refine the report, tick the "Payout" column to distinguish between registrations and conversions.

To find your tracking link, follow these steps: 1.Log into your account. 2.Go to the "Offers" tab and select "All Offers." 3.Choose your broker’s name from the list. 4.In the "Generate Tracking" section, you will find your unique tracking link next to the "Tracking Link" label. 5.You can also customize your tracking link to direct to your preferred language by selecting the language option from the "Offer URL" drop-down list.

To recover your username or reset your password, go to the Log In page and click on the "Forgot Password" link. You will be prompted to enter the email address you used during registration. After that, follow the instructions sent to your email to reset your password or recover your username.

A Tracker ID is a unique identifier provided to you that allows you to monitor and track all the clicks, registrations, impressions, and conversions generated from your website. It helps you keep track of your affiliate performance and optimize your marketing efforts.